On receipt of your complaint the business aims to respond within 5 days.
The business will arrange a convenient date to come and view and/or remedy the situation within 28 days.
In the unlikely event the business is unable to resolve your complaint having exhausted the business
complaints procedure, it may be necessary to use another complaint service. Where the business cannot
resolve the complaint to your satisfaction and/or agree to the final resolution requests confirmed to us;
and both parties agree a ‘deadlock’ has been reached, you can then escalate your complaint.
The business has access to an Alternative Dispute Resolution (ADR) service for our domestic installation,
service, repair and maintenance contracts as part of the Which? Trusted Traders Endorsement.
If you choose to you can refer your complaint to Which? Trusted Traders’ Alternative Dispute Resolution.
You will need to contact Which? Trusted Traders on 029 2267 0040 who can explain if you are eligible to
use their Alternative Dispute Resolution.
